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FAQ

Q: How do I check the status of my order?

A: Upon placing your order please allow up to three business days to have your order processed. Our fulfillment warehouses pack your order and ship it as soon as possible. Once your order has been shipped you will receive a tracking number. You may visit our website at anytime and click on our Track Order page to find a real-time update on your shipment. If you did not receive the order tracking number or did not find any updates on our Track Order page after five business days, please contact us immediately and we will investigate.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders in the United States it will normally take 14 to 21 business days. For International orders, please allow up to 30 days. For multiple orders shipment may come at different times and from different warehouses.

Q: Do you ship Internationally?

A: Yes, we ship worldwide!

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product, then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you want and click the green 'ADD TO OMCART' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does OM Planet provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product, or find it to be damaged, please contact us immediately. We will do all we can to ensure your best experience, simply contact us and we will make it right.

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Please visit our refund policy page for complete details. If you have any additional questions that have not been addressed in this FAQ please contact us at OM Planet and we will get back to you as soon as possible.